FAQs

When I subscribe, will I have access to all previous reports?

No. You will only have access to individual reports that you have purchased. If you wish to purchase reports published prior to your subscription date, reports may be available at a discounted rate based on the age of the report. Requests for previously published reports may be sent to questions@diggovet.com

Where can I go if I have questions about information in a report?

We are happy to answer questions. Simply send an email with a detailed question to questions@diggovet.com

Where can I find out what the future report topics will be?

Because we strive to provide current information on relevant topics, we are currently not listing further topics on the Diggo website. However, if you have provided your email address and accept communication from Diggo/Trone Research, we will send you updates on future reports as we begin to create them.

Can I request information on a specific topic I’m interested in?

We survey veterinarians to determine what topics are of most interest. If you have specific topics you are interested in, please send us an email with your ideas to feedback@diggovet.com.

Why is some of the data in your report different from data I have seen in other reports or articles?

We cannot speak to the methodologies utilized by other reports and publications. If you have a question about specific data in one of our reports, please email us at questions@diggovet.com

Who can I contact if there is a billing error?

Please send an email to billing@diggovet.com. We will respond to you within two (2) business days.

How can I give feedback on your website or on the Diggo service?

We want you to find the information on diggovet.com valuable and we are eager to hear your thoughts on how we can make Diggo better. We encourage you to send any feedback to feedback@diggovet.com so we can continue to make improvements to our website and to the Diggo service.

How can I reset my password?

You may reset your password at any time by logging into your account and clicking the “Account” button at the top right corner of the website. From there, simply click on the “Change Password” button at the bottom of the page and enter your new password.

What if I forget my account login or password?

To reset your login credentials, click on the “Forgot Username or Password” button at the bottom of the login page on the Diggo website and then enter your email address. An email will be sent to you with instructions on how to reset your login credentials.

Do you offer group or volume discounts for clinics with multiple locations?

Yes. Please contact us at 336.812.2002 or send us an email to questions@diggovet.com for specific pricing relating to multiple locations.